M.K Petro Products India Pvt. Ltd. (“Company”, “we”, “us”, or “our”) operates the website www.makphalt.com under the brand name Makphalt.
We respect your privacy and are committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or interact with our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us when you interact with our website, including when you submit an enquiry, contact form, product enquiry, request for quotation, or other communication.
This information may include:
- Full name
- Company/organisation name
- Email address
- Mobile/telephone number
- City, state, or location
- Business or project-related information
- Product or service requirements
- Information provided in enquiry or contact forms
- Any other information you voluntarily submit to us
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website or source
- General website usage information
This information may be used for website operation, security, analytics, and improving the user experience.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect for purposes including:
- Responding to your enquiries and requests
- Providing product or technical information
- Processing requests for quotations
- Communicating regarding products, projects, or services
- Providing customer and business support
- Understanding website usage and improving our website
- Managing leads and business enquiries
- Sending relevant business or marketing communications where permitted
- Maintaining website security
- Preventing fraud, misuse, or unauthorised activity
- Complying with applicable legal and regulatory requirements
We will use personal information only for legitimate business purposes and in accordance with applicable law.
3. WEBSITE ENQUIRY AND CONTACT FORMS
If you submit information through a contact form, enquiry form, product enquiry form, or similar form on our website, we may use the information provided to contact you regarding your enquiry.
Your information may be shared internally with the relevant sales, marketing, technical, customer-support, or other authorised personnel where necessary to respond to your request.
We do not intend to sell your personal information to third parties.
4. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may use your contact information to communicate with you about:
- Products and solutions
- Technical information
- Company updates
- Events and webinars
- Offers or promotional information
- Industry-related information
You may request that we stop sending marketing communications at any time by contacting us using the details provided in the Contact Us section of this Privacy Policy.
5. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to improve functionality, understand website usage, analyse traffic, and enhance user experience.
Cookies may be used for purposes such as:
- Website functionality
- Website analytics
- Performance monitoring
- Remembering user preferences
- Understanding visitor behaviour
- Measuring marketing and advertising performance
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. ANALYTICS AND THIRD-PARTY SERVICES
We may use third-party services to help us operate, analyse, secure, or improve our website.
These services may include website analytics, advertising platforms, communication services, embedded content, hosting services, or other technology providers.
Such third parties may process information in accordance with their own privacy policies and applicable laws.
Examples may include services such as Google Analytics, Google Ads, Meta services, reCAPTCHA, website hosting providers, CRM systems, or other services implemented on our website from time to time.
We encourage users to review the privacy policies of relevant third-party services where applicable.
7. HOW WE PROTECT YOUR INFORMATION
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, maintaining business records, providing services, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.
The retention period may vary depending on the type of information and the purpose for which it was collected.
9. SHARING AND DISCLOSURE OF INFORMATION
We may share personal information where reasonably necessary with:
- Employees and authorised personnel
- Sales and customer-support teams
- Service providers assisting us with website operations
- IT and technology service providers
- CRM and communication service providers
- Analytics and marketing service providers
- Professional advisers
- Government or regulatory authorities where required by law
- Other parties where disclosure is necessary to comply with a legal obligation or protect our rights
We do not sell or rent your personal information to third parties for their independent commercial purposes.
10. DATA TRANSFERS
Some third-party service providers used by our website may process information on servers or systems located outside India.
Where personal information is transferred or processed outside India, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.
11. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights relating to your personal information, which may include:
- Requesting access to personal information held about you
- Requesting correction of inaccurate information
- Requesting deletion of personal information where legally applicable
- Withdrawing consent where processing is based on consent
- Requesting information about how your personal information is processed
- Opting out of certain marketing communications
To exercise an applicable privacy right, you may contact us using the details provided below.
We may need to verify your identity before processing certain requests.
12. CHILDREN’S PRIVACY
Our website is primarily intended for businesses, professionals, organisations, contractors, consultants, applicators, and other users interested in our products and services.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. EXTERNAL LINKS
Our website may contain links to third-party websites, platforms, social-media pages, or other external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
14. DATA SECURITY INCIDENTS
If we become aware of a data-security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where required by applicable law.
15. CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or regulatory requirements.
Any updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically for any changes.
16. CONTACT US
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at:
M.K Petro Products India Pvt. Ltd.
Registered/Corporate Address: 637, SRS Tower, Sector-31, Faridabad, Haryana – 121003, India
Email: info@makphalt.com
Toll-Free: 1800-103-9664
Website: www.makphalt.com
17. CONSENT
By using our website and voluntarily submitting your personal information through our forms or other communication channels, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein, subject to applicable law.
Last Updated: 16 September 2026